FAQs

1. What is WildSixStrings? WildSixStrings is a premier online store offering a wide selection of high-quality musical instruments and accessories. Our mission is to support musicians at every stage of their musical journey.

2. Do you offer free shipping? Yes, we offer free standard shipping on all orders .

3. How long does it take to process and ship my order? Orders are processed within 3-5 business days. Delivery typically takes 5-8 business days with free shipping. .

4. Can I track my order? Yes, once your order has shipped, you will receive a shipping confirmation email with tracking information. 

5. What is your return policy? We accept returns within 30 days of purchase for items that are unused and in their original packaging. Please see our Return and Refund Policy for more details.

6. How do I initiate a return? To initiate a return, please contact our customer service team at support@pluck&play.shop  with your order number and reason for the return. We will provide you with a return authorization number and instructions.

7. What payment methods do you accept? We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods available at checkout.

8. Do you ship internationally? Currently, we ship only within US. For international shipping inquiries, please contact us at support@pluck&play.shop

9. How can I contact customer service? You can reach our customer service team via:

10. Do you offer warranties on your products? Yes, many of our products come with manufacturer warranties. Please refer to the product details or contact us for specific warranty information.

11. Can I change my shipping address after placing an order? If you need to change your shipping address, please contact us immediately at support@pluck&play.shop. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

12. How can I stay updated on promotions and new products? Sign up for our newsletter and follow us on social media to receive the latest updates on promotions, new products, and exclusive offers.